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RMA for Defective Product

Please complete the following form to complete the RMA request process. Please wait to receive your RMA number before returning the merchandise.

Ticket number
Please contact technical support to request a ticket number (+1-800-404-0043 option 1). *This question is required.

Company name *This question is required.

RMA Contact Information *This question is required.

Contact name
Telephone
Email

Is the shipping Information different from billing information?

Yes

Shipping Information

Contact name
Shipping Address
Telephone

Defective Controller Type

Details *This question is required.

Product name
Product number
Date Code or Neuron ID
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product number
Date Code
Initial PO
Problem description for above product

Details *This question is required.

Product name
Product number or serial code
Date code
Initial PO
Problem description for above product

Details *This question is required.

Product name
Product number
Host ID
Initial PO number
Problem description for above product

Please note that the product number corresponds to the product that will be shipped for replacement. Please refer to the price list to find the correct number.

Before shipping, please remove any hardware attached to the EC-BOS.

Is this for an emergency replacement?

Yes

Is this for a credit?

Yes

1. New PO number
Please note that in order to receive a replacement, you must provide a new PO number for products you wish to get in exchange along with this form. Replacement charges applicable (please refer to RMA policy). This RMA will not be processed until a new PO has been received by Distech Controls. *This question is required.

1. Do you have another defective product?

Yes

Defective Controller Type 2

Details *This question is required.

Product name
Product number
Neuron ID
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product number
Date code or serial number
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product number
Date code
Initial PO
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Please note that the product number corresponds to the product that will be shipped for replacement. Please refer to the price list to find the correct number.

Before shipping, please remove any hardware attached to the EC-BOS.

Is this for an emergency replacement?

Yes

Copy of Is this for an emergency replacement?

Yes

Is this for a credit?

Yes

1. New PO number
Please note that in order to receive a replacement, you must provide a new PO number for products you wish to get in exchange along with this form. Replacement charges applicable (please refer to RMA policy). This RMA will not be processed until a new PO has been received by Distech Controls. *This question is required.

1. Do you have another defective product?

Yes

Defective Controller Type 3

Details *This question is required.

Product name
Product number
Neuron ID
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product number
Date code or serial number
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Is this for an emergency replacement?

Yes

Is this for a credit?

Yes

1. New PO number
Please note that in order to receive a replacement, you must provide a new PO number for products you wish to get in exchange along with this form. Replacement charges applicable (please refer to RMA policy). This RMA will not be processed until a new PO has been received by Distech Controls. *This question is required.

1. Do you have another defective product?

Yes

Defective Controller Type 4

Details *This question is required.

Product name
Product number
Neuron ID
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Is this for an emergency replacement?

Yes

1. New PO number
Please note that in order to receive a replacement, you must provide a new PO number for products you wish to get in exchange along with this form. Replacement charges applicable (please refer to RMA policy). This RMA will not be processed until a new PO has been received by Distech Controls. *This question is required.

1. Do you have another defective product?

Yes

Defective Controller Type 5

Details *This question is required.

Product name
Product number
Neuron ID
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Details *This question is required.

Product name
Product version
QNX ID or serial number
Initial PO number
Problem description for above product

Is this for an emergency replacement?

Yes

1. New PO number
Please note that in order to receive a replacement, you must provide a new PO number for products you wish to get in exchange along with this form. Replacement charges applicable (please refer to RMA policy). This RMA will not be processed until a new PO has been received by Distech Controls. *This question is required.

Please note that the product number corresponds to the product that will be shipped for replacement. Please refer to the price list to find the correct number.

Before shipping, please remove any hardware attached to the EC-BOS.

This form can only be used for a maximum of 5 defective products. If you have more than 5, please contact our customer service team at sales@distech-controls.com.

Acceptance
I accept Distech Controls' Return of Merchandise Policy and Warranty Statement *This question is required.